Warranty Policy (for small item and accessories)
12-Month Limited Warranty (Small Items & Accessories)
In addition to our Exchange and Refund Policy above, all items and accessories purchased from Reroom Interior Pte. Ltd. are covered by a 12-month limited warranty against defects in materials and workmanship, commencing from the date of delivery or self-collection.
What our warranty covers:
- Structural defects, including faulty joints, hinges, or extension mechanisms.
- Manufacturing defects that affect the intended function of the product.
What our warranty does not cover:
- Normal wear and tear, scratches, or minor cosmetic imperfections.
- Damage resulting from misuse, improper handling, improper installation, or accidents.
- Rusting, tarnishing, or corrosion caused by exposure to moisture, humidity, or improper cleaning methods.
- Any modifications or alterations carried out by unauthorized parties.
- Issues already addressed under our 3-day Exchange and Refund Policy (see above).
Warranty claims and exchanges:
If a defect arises within the 12-month warranty period, a one-for-one exchange will be provided upon return of the item to our office.
- Customers are required to bring the defective item to our office for the exchange.
- On-site servicing is not provided.
- Delivery services are not included for warranty claims.
- This warranty provides for exchange only; it does not include cash refunds.
To arrange a warranty exchange, please contact our customer service team via WhatsApp or phone at 8218-7686.